All items, with the exception of saddles, are independently researched and priced by Tack Solutions.

Saddle pricing will be discussed with the consignor in person at the time of drop-off or, when necessary, emailed to the consignor for approval prior to the saddle being processed and placed on the sales floor.

We conduct thorough market research when pricing consignment items to ensure they are priced fairly, competitively, and appropriately for the current market. Our goal is to maximize the consignor’s return while also providing our customers with great values on quality, gently used equestrian equipment and apparel.

Pricing is determined based on factors such as brand, model, condition, age, current market value, demand, and comparable items currently available for sale.

A lot of times, we process consignments in pieces.

When completing every day operations and managing the store, it may be possible for you to only see some of your items in your account at first as we are helping customers then coming back to continue to process your consignment. 

Please note that we typically process saddles and larger items (items that take up space) first. You may see your saddle, tack trunk, saddle rack, et. cetera. on your account prior to the rest of your items.  

We ask that you please allow for at least 2 weeks after initial drop off before calling on the status of the processing of your consignment items. We appreciate and value your patience.

Tack Solutions issues consignor checks only for items that sold during the previous month, not during the same month in which the item sold. For example, a saddle that sells in January will be included in the consignor’s February payout.

In accordance with Point 4 of our Consignor Contract, checks are issued monthly when a consignor’s available balance reaches the minimum payout amount of $50 or more. If your balance is below $50 at the time checks are processed, your funds will remain on your account and automatically roll over from month to month until the $50 minimum is reached.

Due to the volume of consignors and items processed and sold each day, Tack Solutions is unable to issue checks or individually notify consignors each time an item sells. Consignors are responsible for monitoring their account activity and can contact us with any questions regarding their balance or sales.

Our monthly payout system allows us to process payments consistently and efficiently while ensuring consignors receive payment as outlined in the Consignor Contract.

Where is my check?

You are welcome to renew your consignment contract in person or online!

In Person:
You may come into the store at any time during our regular business hours and sign our copy of your consignor contract.

Online:
You may use the copy of your consignor contract that was provided to you when you originally consigned with us, or you can download a current copy from the Consignment tab on our website.

All we need is an updated signature and date on the blank signature lines at the bottom of the last page. You may sign the contract digitally and email it to us.

If you do not have access to a digital signature, simply print a copy of the contract, sign and date the bottom of the last page, and take a clear photo of the signed page. Email your completed contract to tacksolutions@gmail.com. You will receive a reply within 1-5 business days confirming that we received your renewal and providing your new contract expiration/renewal date.

Need to renew early?:
No problem! You are always welcome to renew your contract up to one month early if you will be out of town or know that you will be unable to renew at your regular renewal time. If you need a special accommodation, please reach out to us and we will do our best to assist you.

Tack Solutions provides consignors with an additional 30-day grace period to renew their contract after the original expiration date.

For example, if your consignment contract expires on January 9th, you will have until the end of the day on February 9th to renew your contract.

If we do not hear from you by the end of the 30-day grace period, all items remaining on your inventory list will become the property of Tack Solutions, and any funds associated with your account will be held.

We truly do not want this to happen! To help avoid missing your renewal deadline, we strongly encourage you to set a reminder in your phone, calendar, or planner.

Please remember: It is the consignor’s responsibility to keep track of their contract expiration and renewal deadline.

Tack Solutions currently has over ten thousand consignors and a team of only four employees. Unfortunately, our system does not have an automated feature that allows us to send individual contract renewal reminders.

Due to the volume of consignors we serve, we simply do not have the manpower to personally contact each consignor when their contract is approaching expiration.

It is the consignor’s responsibility to keep track of their contract expiration and renewal date. We strongly encourage you to set a reminder in your phone or calendar, email yourself a reminder, or keep the copy of your consignor contract provided to you so you have your renewal information readily available.

We want to make the renewal process as easy as possible and do not want anyone to unintentionally miss their renewal deadline. Please plan ahead and reach out to us if you need assistance or a special accommodation.

You can check the status of your consignment account, including whether your items have sold, through our Consignor Login Portal.

Your consignor login is powered by our software provider. If you are having trouble logging in, we recommend trying to reset your password first, as this often resolves login issues.

Note: If you are having trouble, ensure you are at the portal login and not mistakenly attempting to login through Shop - Shopify’s account service. The proper portal may be found at the link above or under the consignment tab dropdown menu at the top of the website.

Occasionally, our software provider may experience technical difficulties or temporary outages. If you are unable to access your account, you are always welcome to call or email Tack Solutions and we can provide you with a current inventory or item list.

Your username is the email address associated with your consignor account. Please contact us for password reset if you forget your password.

Absolutely! We are always looking for new, quality items to put out on the floor!

All we ask is that items be clean, in good condition, and in proper working order. Please see our consignment guidelines for additional information on what we accept.

No appointment is necessary! You are welcome to bring your items into the store at any time during our regular business hours.

Please keep in mind that intake and evaluation processing times may vary depending on how busy the store is and how many items are being brought in at the time. While we process your items, you are more than welcome to shop around the store and browse our selection!

Large Consignment Drop-Offs

If you are planning to bring in a high volume of items or multiple saddles, we strongly encourage you to call ahead before coming in.

While appointments are not required for regular consignment drop-offs, a quick call ahead allows us to prepare for larger consignments and helps us manage processing times during especially busy periods.

We appreciate your consideration and patience when bringing in larger quantities of items!

Do I have to live in-state to consign?

No! We proudly accept consignments from customers across the country, including many consignors who live out of state.

If you would like to mail your items to Tack Solutions for consignment, please:

1. Review our Not Accepting List and Consignment Guidelines before shipping.
2. Complete and sign a consignment contract and place it inside the shipment.
3. Carefully package your items and ship them to:

Tack Solutions
3143 E Greenway Rd., Ste. 601
Phoenix, AZ 85032

We strongly encourage you to send us photos of your items before shipping them. This gives us an opportunity to let you know if there are any items we cannot accept, potentially saving you the cost and hassle of shipping items that will not qualify for consignment.

Please do not ship anything that you would not be willing to have donated to our local 4H or pay to have shipped back to you if we determine that it is not acceptable for resale. Tack Solutions reserves the right to decline items that do not meet our consignment standards, including items that are excessively dirty, damaged, have an odor, or are otherwise unsuitable for resale.

The consignor is responsible for all shipping costs associated with sending a mail-in consignment to Tack Solutions. Shipping insurance is strongly recommended, as Tack Solutions cannot guarantee that packages will not be lost, stolen, or damaged while in transit. Tack Solutions is not responsible for packages or their contents until they have been received by our staff.

For your protection, we recommend using a trackable shipping method with adequate insurance and retaining your tracking information until your package has been confirmed as received.

As of January 2026, we are not accepting:

• Used helmets and uncertified air vests

• Tall boots without zippers

• English saddles without knee rolls
• Western saddles without stirrups
  
• Soaking boots
• Fetlock donut boots
• Fleece girths unless in NEW condition
• Peacock irons
• Saddleseat clothing and tack (including cutback saddles)
• Breeches with velcro-bottoms (Unless Tailored Sportsman or RJ Classics)
• Side zipper breeches
• Wool hunt coats
• Hunt shirts with separate collars (rat catchers)
• Shipping boots (unless brand new, sets of 4)
• Sets of 2 polo wraps and standing wraps
• Personalized or monogrammed items (may take certain brands - always priced low)
• Anything that is missing pieces, stained, broken, or dirty (if it is not ready to ride, we generally do not accept it)
• We also take items based on what sells best and current styles and trends. Older styles, thick material, and any other items that do not sell well for us, may also be refused during the intake and evaluation process.

If you have an item that you are unsure if we will take, feel free to call and ask! Or, bring it in for us to take a look at!

Tack Solutions reserves the right to refuse intake or evaluation on items that are excessively dirty. We request that items are clean, odor-free, and in sellable condition for the consignment intake process. Thank you for your consideration as we work to maintain a quality and cleanly inventory selection for our customers, as well as a safe and sanitary environment for our staff!