Consignor Frequently Asked Questions

We take great care in processing our consignments and because of this it may take up to two weeks to put the items out on the floor and/or the website. Please know we are working as fast as possible to get your items out on the floor. We only send out item lists for those who consign saddles and it will only have the saddle on it. All prices are final and are up to us. We will discuss the saddle with you in store.

Sometimes we process consignments in pieces, especially when running the store at the same time. It may be possible for you to only see some of your items in your account at first as we are helping customers then coming back to continue to process your consignment. We typically do saddles and large items (items that take up space) first. Please wait at least 2 weeks after initial drop off before calling on the status of your consignment items.

In accordance with point number eight of our consignor contract, checks are cut every month as long as you reach the balance of $50+. If that minimum is not met, then your funds will remain on your account and will continue to roll over each month until you reach that balance for an automatic check.

With over eight thousand consignors and items selling everyday it is simply not possible to cut checks every time a consignor’s item sells. Checks are not written when each item sells, but at the end of each month. Tack Solutions will only cut checks for items sold the month prior, not the month of. (i.e. a payout for a saddle sold in January would be sent at the end of February).

You are welcome to renew your contract in person or online!

In person: You can come into the store and sign our copy of your consignor contract any time that we are open.

Online: You may use the copy of your consignor contract we gave you when you initially consigned with us or you can download a copy of our consignor contract from our Consignment tab above (tacksolutionsaz.com/pages/consignment).

All we need is an updated signature & date at the bottom of the last page on the blank signature lines. You may sign it digitally and send it in to us. If you do not have the means for a digital signature you may print out a copy of the contract, sign at the bottom of the last page, and take a picture to email in to us at tacksolutions@gmail.com.

With any form of contract renewal you will receive a reply within 2-5 business days confirming we received it as well as your new renewal date.

You are always welcome to renew up toa a month early if you will be out of town or unable to renew at a certain time or date. Please let us know if you need any special accommodation.

We give our consignors an extra thirty days to renew their contract after its expiration date.

As an example, if your contract expires January 9th, we will give you until February 9th to renew your contract.

If you do not contact us by the end of day February 9th the items on your inventory list will become property of Tack Solutions and any funds will be held.

We do not want this to happen so we encourage you to set a reminder in your phone or planner to help remind yourself.

Tack Solutions currently has nine thousand consignors along with four employees. There is also no automated way to send reminders through our system.

Due to this, we simply do not have the manpower to remind you to renew your contract. We highly encourage you to set a reminder in your phone, email yourself, or keep the copy of the consignor contract we give you to help yourself remember.

 

You should be able to check on the status of your account such as if items have sold or not via our consignor login in the top "Consignment" dropdown menu (https://tacksolutionsaz.com/apps/consignor/login).

Our consignor login is powered by our software host, so when encountering issues with logging in we encourage you to reset your password. Sometimes this software is down and you are always welcome to call us or email us for a current item list.

Your username should be the email in which you use for your consignor account.

 

Of course! We are always looking for new items to put out on the floor! All we ask is that they be clean and in good, working condition.

You never need an appointment, come in anytime during business hours!. Depending on how busy the store is, waiting times may vary. You are always welcome to shop around the store while we process your items!

 

As of January 2025 we are not accepting:

Tall boots without zippers

Used helmets

English saddles without knee rolls (unless they are donated to the store, never priced more than $100)

Cutback Saddles (unless they are Lovatt and Ricketts / Arabian Saddle Company).

Western Saddles without stirrups

Brown Dressage Tack

Wool Hunt Coats (or assumed to be priced LOW)

Trophy and Square Coolers

Soaking boots

Fetlock donut boots

Saddle Seat suits and/or clothing

Used gloves (unless new with tags)

Breeches w/ velcro bottoms or side zipper- old style & if taken assumed to be priced LOW

Fleece girths unless in NEW condition

Leather lead lines

Seat savers and covers

Hunt shirts w/ separate collars (ratcatchers)

Garment bags

Shipping boots

Sets of 2- polo wraps, standing wraps, and pillow wraps (we will only take a full set of 4)

Anything that is monogrammed (or it will be assumed to be a $5 item)

Anything that is missing pieces, stained, broken, or dirty (if it is not ready to ride, we generally do not accept it)

If you have an item that you are unsure if we will take, feel free to call and ask! Or, bring it in for us to take a look!