Refund policy
Returns:
Online Purchases:
Two days (48 hours) for ALL items, new and used. The window begins once you receive the shipped item in the mail. You must let us know within two days of receiving your purchase in the mail if you have to return the item to us.
To be eligible for a return, your item must be unused and in the same condition that you received it. If a new retail item is being returned, it MUST have it's tags and/or original packaging.
Shipping costs are NOT refunded. Please reference the "shipping" section below.
In-Store Purchases:
Two days (48 hours) for used items, a week (7 days) for new retail items.
You MUST have a receipt in order for us to locate the original sale for a return. If you do not have a receipt and are within the return policy, store credit is issued.
Non-returnable/refundable items include:
Shipping costs (original shipping to you and shipping back to us)
Gift cards
Damaged or altered items
Items not in the same condition they were when they left the store
New retail items without original tags and/or packaging
Refunds (if applicable):
Online Purchases:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If your return is accepted, and a refund will be issued back onto the original payment method.
In-Store Purchases:
Refunds are issued in-store through our POS system back onto your original payment method. Items are inspected and may be rejected for refund if they are outside of the return policy, damaged, without original tags, et. cetera.
Refund Time Estimates:
We ask that you allow up to 14 business days for refunds to be posted to your account. As a rule of thumb, debit cards typically refund quicker than credit card refunds.
If it has been longer than 14 days, first contact your bank or credit card company. They will be able to let you know the status of your pending refund.
If you’ve done all of this and you still have not received your refund yet, please contact us at tacksolutions@gmail.com.
Once refunds are processed on our end, it is up to your bank to process the funds back onto your account.
Exchanges (if applicable):
We only replace NEW retail items if they are defective or damaged.
If you need to exchange it for another item or report an issue with your product, send us an email at tacksolutions@gmail.com and we will work with you to resolve the issue.
Shipping:
To return your product, you should mail the product to us at:
3143 E Greenway Rd. Suite #601,.
Phoenix, Arizona U.S. 85032
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs to and from are non-refundable and are NOT included in your refund. Only the price of the item(s) is refunded.
If you are shipping an item of $50 or more, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Please take into account the value of the item you are shipping, and the potential loss if shipping insurance is not purchased.