Shipping policy

Order Processing:

Please allow for 1-2 days for orders to be processed and for shipping information to be emailed. You will receive an email once your order is packed and a shipping label is purchased. 

Domestic and International Shipping:

Tack Solutions ships domestically to all of the 50 states in the U.S.  We use UPS, USPS, as well as Fedex.

International shipping is available upon request, please contact us if you are interested in shipping internationally.

If you are ordering a saddle, shipment to a P.O. box is NOT accepted and your order may be cancelled. 

If you only have a P.O. box address and would like to purchase a saddle or large item, please contact us.

Shipping Costs:

Shipping costs are flat rate based off of the weight and package size of items. If there is an issue with calculating shipping at checkout, please contact us. 

Pickup In-Store:

You may select local pickup at checkout, in which your item will be held for pickup at our store in Phoenix, AZ. You will get a notification when your item is ready for pickup. You may pickup your order any time that we are open. 

Returns, Changes and Cancellations:

Please refer to our return policy for an in depth overview.

If you wish to make changes or cancel your order prior to shipment, please email us as soon as possible. Once your order has been processed for shipment, we may not be able to cancel or change it. 

Shipping Delays or Interruptions:

While we try to get orders out and to our customers in a timely manner, orders may be delayed due to variables outside of our control.

Holidays, extreme weather conditions, labor shortages, and network congestion are common explanations for delayed packages.

Lost or damaged packages are the shipping carrier's responsibility.

Tack Solutions is not at fault for any losses or damages once the package is scanned, the carrier accepts the package, and the package leaves our possession.